Short Run Pro | Frequently Asked Questions on Short Run Pro Metal Fabrication Services

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What is the drawing service?

Short Run Pro needs to create a drawing of every part so that we can correctly program, and subsequently produce, those parts. Also, this
drawing, in addition to helping our programmers, provides the customer with an engineered drawing in various formats. A small drawing fee
will be added to new parts to cover the cost of the drawing process.

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Can I receive my drawing before I order?

No. Drawings are the normal procedure in the creation of a new part. You will receive drawings of your part for approval purposes
before production commence

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How long will my drawings take?

Generally drawings are finished within 24 hours of submission.

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Why do I have to approve my drawing before it can be put into production?

At Short Run Pro we strive to ensure that the part we produce for our required approval help us to accomplish this goal. The
customer’s approval of the part drawings gives both Short Run Pro and the customer the assurance that the part will be produced
as desired. We attempt to make the drawing approval process as easy as possible. As always, if an SRP representative can be of
service, please don’t hesitate to contact us.
Phone – (877) 829-9293 E-mail - customerservice@shortrunpro.com

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What’s the difference between the materials?

	Hot Rolled Steel	Cold RS	Galvanized Steel	Stainless Steel	Aluminum

Cost	Least	Least	Medium	Most	Most
Available Thickness	20 gauge - 1/2 inch	20 gauge - 1/2 inch	20 gauge - 1/2 inch	20 gauge - 1/4 inch	.03 millimetters - 1/4 inch
Corrosion	susceptible	susceptible	resistant	proof	resistant
Strength	strong	strong	strong	strong	medium
Weight	heavy	heavy	heavy	heavy	light

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What’s the difference between Hot Rolled and Cold Rolled Steel?

The only difference between Hot Rolled and Cold Rolled steel is in the production. I could go on, but it gets pretty technical and
boring from there. The bottom line is that they have the same chemical and physical characteristics so, essentially, you’re getting
the same material either way. However, cold rolled steel is the more widely used steel.

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What is the weight capacity of _____________ bracket?

Short Run Pro can provide suggestions as to the general weight capacity of any bracket; however, due to the custom nature of most of
our business, we cannot guarantee that every bracket made can support _____ amount of weight. If your application requires a specific
capacity load that is needed SRP suggests that you consult a design engineer onsite.

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How thick is _____ gauge?

This is our normal answer - 18 gauge is thin, 12 gauge is regular, ¼ inch is thick.

For those of you who are need more info than that.

22 gauge - .075mm - 0.0299”
20 gauge - .9mm - 0.0359”
18 gauge - 1.25mm - 0.0478”
16 gauge - 1.5mm - 0.0598” – approximately 1/16th of an inch
14 gauge - 2.0mm - 0.0747”
13 gauge - 2.25mm - 0.0879”
12 gauge - 2.5mm - 0.1046”
11 gauge - 3.0mm - 0.1196” – approximately 1/8th of an inch
10 gauge - 3.5mm - 0.1345"
7 gauge - 4.5mm - 0.1793”
¼ inch - 6mm
3/8 inch - 9mm
½ inch - 12.4mm

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What kinds of finishes are available?

Electrostatic Powder Coat Paint

Electrostatic Powder Painting

Electrostatic Powder Coat Paint Colors:

Mouse Over the colors to see powder paint colors

Electrostatic Powder coating is the technique of applying a dry paint to a part. This is normally done by a spray gun and an electrostatic charge applied to the part. The part is then placed in an oven and the power particles melt and coalesce to adhere to the part as a film.

The benefits of powder paint is that because of the electrostatic charge of the paint there is a very effective coverage of the part even into cracks and bends where a wet paint might not reach. Powder paint is a tough, abrasion resistant finish which is great for outdoor use. Short Run Pro has its own powder paint capabilities.

Custom colors available. Call: (877) 829-9293.

Wet Paint

Industrial/Wet Paints

Wet Paint colors :

Mouse Over the colors to see wet paint colors

Short Run Pro utilizes the highest quality wet paint systems for total coverage of brackets and parts. All parts we cleaned and a tough industrial primer is added to the part. The highest grade paints (considered automotive grade quality) are then spray painted onto the part over the dried primer. The result is a tough durable finish that will last.

Custom colors available. Call: (877) 829-9293

Zinc Plating

Zinc plating involves the electrolytic application of zinc by immersing clean steel parts in a zinc salt solution and applying an electric current. This process applies a layer of pure zinc that ranges from a few microns on cheap hardware components to 15 microns.The finish of this type coating is normally a shiny silver finish. Due To the nature of this process a consistent finish is not always achieved and this type finish would not be considered decorative but effective in resisiting rust. The Zinc deposits on the metal acts as a barrier to oxidation (rust).

Black Oxide

Black oxide is a conversion coating formed by a chemical reaction. The reaction between steel and hot oxide bath results in a magnitite coating being formed on the part. The part surface is normally a dark to matte black color after the process. The finish would not be considered decorative but adds an antique or flat black type look. The finish will not flake and is durable. The process also provides improved lubrication to the part to resist galling. It does not exhibit "white rust" so it is excellent for elecrical cabinet brackets.

In addition to our standard finishes above, we provide custom finishes in both wet paint and electrostatic powder coat paint at an
additional cost.

Minimum Cost-

Wet paint - $245.00
Electrostatic powder coat paint - $245.00. However, for large orders electrostatic painting becomes cheaper than wet.
Zinc Plating - $120.00
Black Oxide - $120.00

Factoids

1. Electrostatic powder coat paint is more durable than wet paint.
2. All of our finishes are resisters of corrosion and rust.
3. Aluminum normally isn’t painted, but may be painted on customer’s request. Stainless Steel and Galvinized steel can't be painted
4. All stainless steel comes in a brushed finished. It doesn’t have a shiny or mirror-like finish. Its finish is closer to a matte.

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Can I finish my part onsite?

If the customer wants to, they can custom finish the parts onsite. For small quantity orders, this is often less expensive than our finishing
services. We recommend using any type of anti-rust metal paint.

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How can I pay for my orders?

We accept these credit cards: Visa, Master Card, American Express, Discover.

For larger orders and customers who would like to set up an account. Short Run Pro will run a credit check from their
information and standard terms on an account is 30 days.

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How long will it take for me to receive my quote?

Timing of the quote is affected by the complexity of the part. Standard shapes can be quoted immediately using our online
*quoting system *. More complex parts that cannot be quoted using our design system will take more time. We attempt to quote
all jobs within 24 hours of receipt of request.

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Can I receive a prototype before submitting a larger order?

Short Run pro does provide prototyping services. However, they are done at a single piece order basis. We cannot provide a
prototype at no charge. If a sample is desired, the customer will be required to order the part at the single piece price.

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How will my product ship?

Short Run Pro can ship parts using standard UPS Ground, UPS Overnight, and Freight services. We can also ship parts collect
on a customer’s account if desired. Smaller orders will be shipped via UPS ground. Pallet sized or heavy weight shipments
will be shipped via select freight carriers.

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Where will my product be shipping from?

Short Run Pro’s headquarters, administration, and sales is located in Belmont, North Carolina, just outside of Charlotte. Production is done
at multiple facilities located throughout the Midwest.

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Are there quality standards for Short Run Pro production?

Short Run Pro utilizes production facilities that are, in most instances, ISO 9001:2008 certified. All Short Run Pro facilities utilize internal quality
procedures that assure production of the quality products our customers demand.

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Why won't ProQuote (Build Bracket) work on my computer?

Short Run Pro's IT Department has created a state of the art online design and quoting application for use by the fabrication designers
and buyers in our industry. This application is complex and performs an number of varying calculations throughout a step by step process
to give our users their desired information.

There are a number of reasons why ProQuote may not work on your computer. The most common reason has to do with the browser and operating system being used.

At this point our system supports the following Operating Systems: Windows Vista, Windows XP and Mac Leopard.

The following Browsers are supported: Firefox 2.0, Firefox 3.0, Internet Explorer 6.0 and Internet Explorer 7.0.