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Customer Testimonials
Customer Testimonials
Customer Testimonials
One word-PERFECT. Nothing more to say. Thanks, one very satisfied customer!
- Jimmy (Olney, MD)
My overall impression was simply great! The website was informative. My experience with ordering over the phone was clear and easy and the person was very knowledgeable. The added service of drawing review and approval was impressive and the email status updates were nice because customers generally like to know what is happening with their orders. My order arrived at my door step three days before the original estimated delivery. My inspection of the product showed everything to be in order and the quality of workmanship appeared excellent. Basically there have been no negatives…
I would definitely use your company for any future metal needs, and I would not hesitate in the least to recommend your company to anyone!
- B. Eugene (Deltaville, VA)
Your company provided outstanding service with our order. Arthur was my contact and he was extremely helpful. I was under a very hard deadline for a major hotel chain and he pushed my order thru and even got it to me before he promised. I can not tell you how much that helped. The brackets were as speced and were finished nicely. I will be sure to use Short Run for all my future bracket purchases. Keep up th good work! Thanks.
- Bob (Rensselaer, NY)
I've been dealing with you guys for over a year now and have placed several orders - your service and quality continue to be "above and beyond" anyone else. Great job guys!
- James (Greenville, NY)
I am extremely pleased with your organization and your products. I contacted you with a “last minute” order and you came through. The brackets that were sent were exactly what I ordered and they were delivered in a very timely manner. You obviously went out of your way to put a “Rush” on this order and I am very grateful you did. You lived up to your word, your product is of excellent quality and your delivery was timely. A customer couldn’t ask for more.
- Jim (Delray Beach, FL)
The bracket looked good and was made according to the sketch. Each step, from quote, to drawing approval, to order entry, to shipment, went extremely well, with timely e-mail notifications. The amount of response was overwhelming. For all your effort, I felt bad the order was only for a $100.00. You sure got my attention and are at the top of my list if I need anything else.
- Paul (Cincinnati, OH)
It is difficult to obtain all three aspects of a given task or product in the world of production: cost, quality and schedule. In the day and age, it you are able to obtain 2 of the 3 you are doing well. You guys achieved all 3 which is very rare these days.
- Chic (Middletown, CT)
Everything about this order was excellent. Especially the person who took the order. Outstanding experience. Thank you very much.
- Jed (Atlanta, GA)
Overall, I am extremely happy with the service, product and delivery. I spoke to Arthur and someone else on the phone and they were both patient, thorough and solutions-oriented (which I what I needed.) They were also very efficient in terms of processing. If ever I need more metal manufacturing, I will definitely look to ShortRunPro first!
- Catherine (Toronto, ON)
Although the initial attempt went awry (parts lost in shipping), SRP really stepped up to the plate and took care me. I really appreciated it.
- Dave (Watertown, CT)
This was my first order with you folks and I thought things were handled very well. The brackets I received were as ordered and the order was received in a timely manner.
- Glenn (Lake Lillian, MN)
All I can say is I wish I found your website years ago. I was having this part made at a local machine shop and paying more than double the price and the quality wasn't as good. You guys have changed my business in a serious way. Look forward to doing business with you hopefully forever.
- James (Greenville, NY)
The parts I received were perfect. Thanks. I look forward to receiving my next order, and I'm planning the one after that!
- Paul (Mechanicsburg, PA)
We received the 3 parts ... They look real fine and great finish! We appreciate doing business with your company.
- Greg (Lake Wales, FL)
Thank you so much for sending your product to us… excellent customer service...we would definitely order again with your company!
- Monica (Oakland, CA)
Received my order yesterday and thought you should know that they are exactly what I was looking for. They are a great quality bracket at a fair price that also allowed me that semi custom look I wanted. Thanks for the product and service.
- Ron (Pheonix, AZ)
Beautiful product, timely delivery.......exactly what your website portrayed. Thanks.
- Pete (Boynton Beach, FL)
Thank you so much for your help! The ordering and design process was great and we received just what we asked for and designed in a more than timely manner at the right price.
- Robbie (Broken Arrow, OK)
The UPS guy just delivered the brackets. They came out perfect. I love the finish and the quality. I particularly like the fact that the bottom flange was welded from the back.
- Nicholas (Jacksonville, FL)
The brackets worked very well for this application. This application was part of a kitchen refit... The client wanted the look of a "floating counter top"... The client is very pleased with the installation and I was pleased with the fit and finish of the 10x18 brackets.
- Kelly (Columbus, OH)
This is great stuff! I searched Lowe's and other construction material supply stores and was unable to find the bracket that I needed. Your product is exactly what I wanted. You have something good going and need to get the word out about it!
- Todd (Amelia Island, FL)
Great service! I found exactly what I needed on your Internet site... The contractor came and installed my vanity within days after I received the brackets. Thanks for such prompt service.
- Larry (Port Washington, NY)
Finding your business was a great discovery, part were excellent, service was great.
- Ralph (Ellensburg, WA)
Our order with SRP, which was our first, was a great success. We are very impressed with the responsiveness shown to us, the willingness to expedite our order and the quality of product that we received. We plan to use SRP again and would recommend them to anyone.
- Michele (New Haven, CT)
Well done. Very helpful service.
- Chris (Dearborn, MI)
The brackets worked as expected. Very Heavy Duty.
- Mike (Great Falls, VA)
We just wanted to let you know that these [parts] look fantastic. The corners are awesomely finished and finish painting is really nice. These are great pieces with outstanding work done on them. Tell everyone up there that work like this is second to none!
- Scott (Charlotte, NC)
ShortRunPro, Parts looked great & worked great ! The parts you made for us have become an important component to our product ... I look forward to working with your company.
- Les (Cut Bank, MT)
While awaiting counter top fabrication and installation, we used 3/8" x 3-1/2" lag bolts to fasten the vertical legs of the L brackets to the island wall. These bolts go through the 5/8" plywood sheathing on the wall face and well into the underlying 2" x 4" studs. Once the 5/8" plywood decking was installed we tested to see if there was any deflection in the plywood or brackets. There was none; everything was very, very solid. When the counter top installation team arrived they were impressed by the strength of your brackets as were the porcelain tile installers. They wanted to know where I got them; I gave both crews your company's name...We are very pleased with the outcome. Better yet family, friends and neighbors have been saying "wow".
- Eric (Rocklin, CA)
I just got the brackets. They're beautiful.
- Wes (Baltimore, MD)
Excellent on everything!
- George (Pittsford, NY)
Customer Testimonials
Customer Testimonials
I needed brackets to support my granite counter top. I am sure I could have had them made locally but thought I might try the WEB first. I was very pleased to find you had what I needed. The order process on the WEB was fine and included a personal phone call to me to confirm what I needed. Your product shipped quickly. I don't think your company could have been any better.
- Chris (Benicia, CA)
The manufacturer wanted over $450.00 for the same brackets which you supplied. It was a real cost savings and your turn-around time was excellent.
- Jeff (Boca Raton, FL)
I’m very happy with your service—from beginning to end. The drawing development was very efficient, with your drafter providing a finished drawing in a day after my sketch submittal. I received the parts within two weeks and they were perfect. Your cost is almost half of what one of your online competitors quoted. I’m very pleased indeed.
- John (San Diego, CA)
Overall, I was very impressed with the quality of the brackets. I don't think I could have completed this project without the help of ShortRunPro.
- Michael (Franklinton, LA)
We have been very satisfied concerning our overall experience with SRP. Quoting and order processing were fast, transparent and responsive. Our part was shipped in time although the lead time was rather short. This is a fact that we appreciate. The quality of the part is good: All dimensions and features correspond to the requested items... Thank you very much again for the reliable delivery of a high quality part. We are looking to do business with SRP again!
- Jan (Southbridge, MA)
My initial thought was to use home construction style 2x4 brackets, but as they're only galvanized for corrosion protection and their edges are rather sharp, I did a search for stainless 2x4 brackets which is how I found your website www.shortrunpro.com. I'd no idea that a service such as yours existed - what a great service!
- James (Brunswick, GA)
Thank you for your quick response. I was told that my order was a special order and still received it in two days. The product was installed today with the granite tops. The customer is very pleased. Thank you and we will contact you again for future requests.
- Rob (Middletown, PA)
I thought the whole process was smooth and easy... It was nice to be able to review the drawings prior to placing the order and the product we received was exactly the way we wanted it.
- Nathan (Salem, OR)
I recently ordered a custom bracket from you with only 1 week lead time after completed drawing. I found your website to be very user friendly and the product and service that I received exceeded my expectations. My brackets arrived as scheduled with no flaws to them. They worked perfectly. You pricing was very reasonable and I am planning on placing another order with you next week for additional brackets for another job. When I am complete on my current job I will send you a picture of the application. The manufacturer that I was going to order these brackets from wanted more than twice your quoted price. Do not change a thing that you are doing because you are doing it right! A truly satisfied customer. I have already given your website to a couple of tradesman as well.
- Jeff (Loxahatchee, FL)
Your customer service rep was amazing on the phone! He took my call after hours, at home, and answered all my questions. We had been looking for brackets for a while and had found nothing. Our contractor is TOTALLY impressed with the quality and stability they provide for our quartz bar counter. Your price and style were just what we were looking for. I plan on giving your website to my counter people so they have it to give to other customers!
- Dawn (Clinton, CT)
Great job, quick and you get exactly what you ordered and at a very reasonable price. What more can I say ....... Thank you.
- Isaac (Brooklyn, NY)
Thank you for your quick service, the quality of the product was excellent. It was a pleasure doing business with you.
- Mark (Bound Brook, NJ)
I have to say I am very happy with the order...easily done online, shipped pretty quick for a custom part.
- Roger (Hamilton, OH)
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